Returns & Exchanges
At Plantaform, we stand by the quality of our products and offer a 30-day return window for items in their original packaging. We aim to ensure every customer is satisfied with their purchase and provide a seamless process for exchanges and refunds.
Initiate Your Request
Contact our support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original box, ensuring all components, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing