Frequently Asked Questions
Everything you need to know about your Plantaform experience.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return and receive a full refund minus shipping costs.
Do you offer international shipping?
Currently, Plantaform ships to customers within North America. We are working diligently to expand our logistics network to offer international shipping in the near future.
How can I track my order status?
Once your order has shipped, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
What should I do if my item arrives damaged?
If your package arrives damaged, please take photos of the packaging and the item immediately and contact our customer service team within 48 hours. We will arrange for a replacement at no additional cost.